01
Receive
The agent picks up a conversation from a connected channel, with the full message history of that contact.
AI Agents
AI that works inside your conversations, not beside them.
An AZON AI agent is a configured operator: it reads the conversation, uses the knowledge you approve, updates your records and knows when a person should take over.
How it works
From incoming message to business outcome.
02
Ground
Answers are built from the knowledge you approve: documents, pages and text you ingest into the agent.
03
Respond
The agent replies in your language and tone, and always identifies itself as AI, as required by law.
04
Qualify
Relevant information is captured on the contact and the funnel stage is updated as intent becomes clear.
05
Act
Where enabled, the agent can check availability and create bookings, or trigger a configured automation.
06
Hand off
When a person is needed, the conversation is paused for the team and the agent stops replying.
Configuration
You decide what the agent knows and does.
Agents are set up in the platform, not in a prompt sent by email. Knowledge, rules, hours and allowed actions are explicit and editable.
Under your control
Configurable, monitored, accountable.
- Business knowledge
- Ingest documents and website content. The agent answers from that material instead of improvising.
- Behaviour rules
- Define role, tone, language, operating hours and what the agent must never do.
- Supported actions
- Enable only the actions your operation needs, such as availability checks, bookings or handoff.
- Monitoring
- Every AI response is logged and counted, so you can review quality and volume per agent.
Human + AI
Handoff is a product capability, not a fallback.
Pausing the AI is one action in the conversation view. The team sees why the conversation was escalated and continues with the same history the agent had.
- Pause and resume AI per conversation
- Waiting-for-human signal separate from the pause state
- Assignment to teams and sectors
- Full message history retained on handoff
Put an AI agent on your busiest channel.
A short guided session with our team: your channels, your conversations, your operational setup.