01
Overflow calls
Cover calls your team cannot answer in the moment.
Voice Agents
AI voice calls, with the same operational record.
Voice extends AZON beyond messaging. AI voice agents handle calls, and every call is stored with transcript, recording, duration and cost next to your conversations.
The problem
Missed calls are missed revenue.
Phone demand does not wait. Voice agents answer, capture the reason for the call and pass qualified requests into the same operation as your messaging channels.
How AZON works with Voice
Capabilities on this channel.
- AI voice calls
- Agents answer or place calls with a configured role, language and script boundaries.
- Transcripts and recordings
- Each call is reviewable in the platform with transcript and audio.
- Cost visibility
- Call duration and cost are reported per call and per agent.
- Operational continuity
- Call outcomes live beside messaging conversations and contact records.
Voice is an additional AZON capability. Messaging channels remain the core of the platform.
Business use cases
What teams do with Voice.
02
Qualification
Understand the reason for the call before a person is involved.
03
Confirmations
Confirm appointments and follow up on pending requests.
04
Reporting
Review call volume, duration and cost over time.
See AZON on Voice.
A short guided session with our team: your channels, your conversations, your operational setup.