01
Customer support
Answer repeat questions about services, hours, prices and process without a queue.
WhatsApp Business Platform
Run your WhatsApp operation like software.
WhatsApp is where most customer conversations happen. AZON connects your WhatsApp Business number through the official Meta APIs and gives AI agents and your team one shared queue.
The problem
One number, many people, no record.
A phone passed between colleagues produces no history, no ownership and no reporting. AZON keeps every WhatsApp conversation, contact and outcome in the platform.
How AZON works with WhatsApp
Capabilities on this channel.
- Official connection
- Your WhatsApp Business number is connected through Meta's official platform, not an unofficial bridge.
- AI first response
- Agents answer routine questions immediately, using your approved business knowledge.
- Human handoff
- Pause the AI on any conversation and let a colleague continue with full context.
- Templates and broadcasts
- Use approved templates to reach segmented contact lists, including outside the 24-hour window.
- Media conversations
- Images, documents, audio and voice notes are handled natively in the conversation.
WhatsApp free-form replies follow Meta's 24-hour customer service window. Outside that window, approved templates are used.
Business use cases
What teams do with WhatsApp.
02
Lead qualification
Capture what the customer needs and update the funnel stage automatically.
03
Appointments
Check availability and confirm bookings inside the same conversation.
04
Reactivation
Re-open dormant contacts with approved template campaigns.
See AZON on WhatsApp.
A short guided session with our team: your channels, your conversations, your operational setup.