01
High-volume messaging teams
Businesses whose customers contact them mainly through WhatsApp and Instagram, with more messages than staff to answer them.
Customers
Built for teams that live in the inbox.
AZON is used by businesses whose customer relationship happens in messaging. Below are the operational patterns we support today.
Who runs AZON
Four operational patterns.
02
Appointment-driven operations
Clinics, studios and practices where a conversation is only useful once it becomes a confirmed booking.
03
Multi-person inboxes
Teams that need assignment, handoff and history instead of a shared phone.
04
Operations that report
Companies that need to know volume, response time and outcome per channel and per agent.
Customer stories
Published stories, with permission.
We only publish named customer stories and results that the customer has reviewed and approved. Stories that are being prepared will appear here as they are cleared for publication.
If you would like to speak with our team about how comparable businesses use AZON, request a demo and we will walk through the relevant setup directly.
Talk to our team about your operation.
A short guided session with our team: your channels, your conversations, your operational setup.