Platform
One workspace for customer conversations.
AZON connects your messaging channels, your AI agents and your team in a single operational system, so context is never lost between a first message and a business outcome.
Unified inbox
Conversations, context and ownership together.
Your team works from one queue instead of switching between apps. Each conversation carries the contact record, the lifecycle stage and whether AI or a person is currently responding.
What is inside
The operating system behind your conversations.
- Unified Inbox
- Every WhatsApp, Instagram, Messenger and website conversation in one queue, with contact history, assignment and status.
- AI Agents
- Agents answer using your approved business knowledge, keep conversation context and follow the rules you configure.
- Human handoff
- Any conversation can be paused for a person. The AI stops responding, the team continues with full context.
- Contacts
- One customer record per person, with channel identifiers, labels, notes and conversation history.
- Lead management
- Configurable funnel stages per account. Stages update from the conversation as intent becomes clear.
- Broadcasts
- Send approved WhatsApp templates to segmented contact lists, with delivery tracked per recipient.
- Automations
- A visual flow builder for deterministic sequences: questions, conditions, media, handoff and follow-ups.
- Analytics
- Conversation volume, AI responses, handoffs and response times, per agent and per channel.
- Voice Agents
- AI voice calls with transcripts, recordings and cost per call, alongside your messaging operation.
Operations
More than chat.
Contacts, funnel stages, broadcasts, automations and analytics run on the same data as your conversations, so reporting and follow-up reflect what actually happened.
- Contact records shared across channels
- Configurable funnel per account
- WhatsApp template broadcasts
- Visual automation flows
- Conversation and AI analytics
See AZON with your own workflows.
A short guided session with our team: your channels, your conversations, your operational setup.