01
Inbound requests
Answer service and product questions from your Page audience.
Facebook Messenger
Keep Messenger conversations in the same operation.
Facebook Page messages are handled in AZON alongside WhatsApp and Instagram, with the same AI agents, contacts and reporting.
The problem
A channel nobody is watching.
Messenger requests often sit unanswered because no one owns the Page inbox. In AZON they enter the same queue as every other conversation.
How AZON works with Messenger
Capabilities on this channel.
- Page connection
- Connect your Facebook Page through Meta's official messaging integration.
- AI coverage
- Routine questions are answered immediately, day or night.
- Shared context
- Contact history follows the person across Meta channels.
- Ownership
- Assignment, handoff and follow-up work exactly as on other channels.
Business use cases
What teams do with Messenger.
02
Lead capture
Record intent and qualify without leaving the conversation.
03
Appointments
Book directly from the message thread.
04
Escalation
Route complex cases to the right person.
See AZON on Messenger.
A short guided session with our team: your channels, your conversations, your operational setup.