01
Answer
Treatment, duration and price questions are answered from your approved price and service list.
Solutions · Beauty & Aesthetics
Instagram interest, converted into booked treatments.
Beauty and aesthetic businesses live on Instagram and WhatsApp. AZON answers treatment questions, qualifies interest and books the appointment before the customer moves on.
The reality
The conversation starts at 23:40.
Interest peaks after hours and cools quickly. An immediate, accurate first reply is often the difference between a booking and silence.
The workflow
How the conversation is handled.
02
Qualify
The agent captures which treatment the customer wants and any relevant restriction.
03
Book
Availability is checked and the appointment is confirmed inside the conversation.
04
Follow up
Dormant contacts are re-engaged through approved template campaigns.
What changes
Operational outcomes.
- Faster first reply
- Interest is answered while the customer is still in the conversation.
- Higher booking rate
- Qualified requests reach the calendar instead of an unread inbox.
- One customer record
- The same person is one contact across Instagram and WhatsApp.
- Team focus
- Staff attend clients instead of typing repeated answers.
See AZON configured for beauty & aesthetics.
A short guided session with our team: your channels, your conversations, your operational setup.