01
Content to conversation
Convert campaign and story interest into qualified conversations.
Instagram messaging
Turn Instagram DMs into a managed channel.
Direct messages and story replies arrive in the same AZON inbox as WhatsApp, with contact history, AI responses and team assignment.
The problem
Attention arrives at midnight.
Instagram demand is spontaneous and rarely matches office hours. AZON answers immediately and escalates what needs a person the next morning.
How AZON works with Instagram
Capabilities on this channel.
- Connected inbox
- Instagram conversations are routed into AZON through Meta's official messaging APIs.
- AI responses
- Agents answer product and service questions using your approved knowledge.
- Unified contact
- The same person is one contact record, whichever channel they use.
- Team collaboration
- Assign, pause AI and follow up like any other conversation.
Business use cases
What teams do with Instagram.
02
Service questions
Handle pricing and availability questions at volume.
03
Booking intent
Move interested followers towards a confirmed appointment.
04
Handoff
Escalate sensitive or complex requests to your team.
See AZON on Instagram.
A short guided session with our team: your channels, your conversations, your operational setup.