01
Connect your first channel
What you need before connecting a WhatsApp Business number, an Instagram account or a Facebook Page, and how the connection is verified.
Resources · Guides
Setting AZON up properly, step by step.
The order in which teams normally configure the platform, from the first connected channel to reading the numbers that matter.
Implementation path
Six steps to a working operation.
Detailed guides are being published progressively. Our onboarding team walks through each step with you.
02
Build the agent knowledge base
Which documents and pages to ingest first, how to structure prices and services, and how to keep the material current.
03
Configure handoff rules
Deciding which conversations must reach a person, how to pause AI and how to signal that a customer is waiting.
04
Set up appointments
Connecting Google or Microsoft 365 calendars, defining operating hours and letting the agent confirm bookings.
05
Run a broadcast
Preparing an approved template, segmenting contacts and handling replies once the campaign is sent.
06
Read your analytics
Which numbers matter in the first month: response time, AI response volume, handoff rate and booked outcomes.
Want help with implementation?
Our onboarding team configures channels, knowledge and handoff rules with you during setup.